Patient Rights & Responsibilities - Green Emirates Hospital

Patient Rights:

To know the mission statement & services of Green Emirates Hospital .
To be treated with dignity and respect, consistent with professional standards for all patients regardless of the mode of payment, race, gender, nationality, religion,
culture, disability, or any other factor.
To receive care that is considerate & respectful of the patients’ personnel values and beliefs.
To receive health care on the basis of clinical need.
To receive emergency medical care and treatment without delay.
To receive appropriate assessment and management of pain.
To receive a detailed explanation of their condition, care, treatment, and aftercare, using terms that are free from professional jargon in order that the patient can fully understand.
The patient has the right to access their medical record and Information.
Right to a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
To have privacy during examination, procedures, clinical care/ treatment; and to know who is in attendance and the purpose of those in attendance on them.
The patient has the right to informed consent for treatment, procedures, and interventions.
To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
To have all clinical and pharmaceutical records kept fully updated and relevant; records are kept fully confidential and protected from loss and misuse.
To be provided with interpreter services, and all other language barriers will be accommodated based upon the availability of translation resources.
To have any complaint that they may make, acknowledged, fully investigated, and be provided with a written response as per the facility policy.
To be protected from a physical assault during their visit/ stay in the health care facility.
To appropriate protection, if they are children, disabled, elderly, or vulnerable.
To receive care at the end of their life, which is respectful and compassionate.
To have family members participate in the care process as desired.

Patient Responsibilities:

To follow the rules and regulations of Green Emirates Hospital .
To Bring their medical insurance card & personal ID with them every time.
To show respect and be courteous to the staff. Not use abusive language and/or display unsocial behavior to other patients, visitors or staff.
To show consideration for other patients’ needs, especially when their needs are greater.
To use the emergency and walk-in services appropriately.
To provide accurate information about personal details, past medical history, treatments, medications, allergy or allergic reaction to any medication.
To be accountable for their own actions if they decide not to follow the health care provider instructions and/or treatment plan and recommendations.
To safeguard any belonging that they decide to keep in their possession after they have been admitted.
To keep appointments and inform the clinic if they are unable to attend, 48 hours in advance.
To inform the medical staff if they have any special requirements for discharge and are requested to be prepared to leave the Hospital once medically discharged
To be accountable for the payment of the services provided by the Hospital as applicable.